![]() All of course since their bread is buttered by Ingram said overall they are a good company but also I was surprised that they all pretty much said that their customer service is the worst in the industry and if you are going to work with them, you need to be extremely patient. All approved and work with Ingram on a continual basis. How about FIX THE PROBLEM! COMMUNICATE EFFECTIVELY! EXPLAIN WHAT THE PROBLEM IS! Most people will respect you more if you just deal with the issue and if there is no solution now, TELL THEM! On Ingram's website there is a list of 5 marketing companies. But of course generic responses, the only thing when Ingram replied to my latest post was they are sorry for the inconvenience and to send an email. 5 weeks." Ok that I could understand and PLAN for. What really needs to happen if Ingram instead of letting people sit in the dark, send an email or place a notice on their site that says something like, " Due to the excessive high volume of submissions, the average time for books to go live and to be available will be approx. It's like "A Few Good Men", "I CAN HANDLE THE TRUTH!". I am not looking for someone to just jump on the book and make it live but more so I am looking for real information. Trying to find a phone number to get to a living breathing person that could help and care. I also did some background on their parent company. Of course I just received a generic computer generated response so I tried to do more. In response to Ingram on my last review, I wrote a detailed email and sent it off to Ingram Spark. I did what Ingram suggested and it's still the same situation If you are a self publisher, this is the last place you would want to consider. The turnaround time is completely unacceptable. ![]() The only way to delete is to close the account. As well, there is not an option to " delete" a listing. Quite the contrary, the option I was faced with was paying again. Upon revisiting a previous order, there isn't any record as to what was paid for and there isn't a " you paid for X, you did A now you need to do B". I was faced with having to pay yet again. I was surpised to learn that although I had paid for both, I was not able to 'return" and continue. I selected "Ebook and Physical book" and had to finish at a later time. Apparently if one has an order ( say for an Ebook and a physical book), one MUST complete the process and there is no " return later" option. What was the final turn off for me was not being able to revisit an order. Others in the space are much more end-user friendly. The platform is far from easy to navigate.
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